Privacy Policy

How we protect and handle your personal information

Last Updated: June 8, 2025

GDPR Compliant

Full compliance with EU data protection regulations

SOC 2 Certified

Industry-standard security controls and auditing

Zero-Knowledge

We cannot access your encrypted personal data

Our Privacy Principles

Data Minimization

We only collect information necessary to provide our services. No unnecessary tracking or data harvesting.

Transparency

Clear explanations of what data we collect, why we need it, and how it's used.

User Control

You maintain full control over your data with options to view, edit, export, or delete anytime.

Information We Collect

  • Contact Information: Name, email address (required for account creation)
  • Professional Information: Job title, industry, experience level (for personalized recommendations)
  • Resume Content: Work history, skills, education (stored encrypted for optimization services)
  • Financial Information: Salary ranges, savings amounts (for financial planning tools, stored locally encrypted)
Note: All resume and financial data is encrypted with your device-specific key before storage.

  • Platform Usage: Pages visited, features used, time spent (for improving user experience)
  • Success Metrics: Interview response rates, job placement outcomes (anonymized for effectiveness reporting)
  • Technical Data: Browser type, device information, IP address (for security and performance)
We do not use tracking pixels, social media trackers, or third-party advertising analytics.

  • Support Communications: Help desk tickets, feedback submissions
  • Educational Content: Newsletter subscriptions, resource downloads
  • Corporate Inquiries: B2B contact forms and sales communications

How We Use Your Information

Service Delivery
  • Resume optimization and ATS scanning
  • Personalized interview preparation
  • Financial planning calculations
  • Job market intelligence recommendations
Platform Improvement
  • Analyzing feature usage patterns
  • Identifying technical issues
  • Measuring success outcomes
  • Developing new capabilities

Data Security Measures

Encryption
  • AES-256 encryption at rest
  • TLS 1.3 for data in transit
  • End-to-end encryption for sensitive data
Infrastructure
  • SOC 2 Type II certified hosting
  • Regular security audits
  • Automated threat detection

Data Sharing Policy

What We DON'T Do
  • Sell personal information to third parties
  • Share data with advertisers or marketers
  • Use data for purposes beyond our stated services
  • Share individual data with employers without explicit consent
Limited Sharing Scenarios
  • Service Providers: Encrypted data processing by vetted partners (email delivery, payment processing)
  • Aggregated Analytics: Anonymous, non-identifiable success metrics for industry research
  • Legal Requirements: Only when required by law with proper legal process

Your Rights & Controls

Access

View all data we have about you through your account dashboard.

Correction

Update or correct any inaccurate personal information.

Portability

Export your data in standard formats for use elsewhere.

Deletion

Delete your account and all associated data permanently.

Privacy Questions?

For privacy-related questions, data requests, or concerns, contact our Data Protection Officer:

  • Email: privacy@smartrestart.ai
  • Response Time: Within 72 hours
  • EU Representative: Available for GDPR inquiries

Policy Updates

We may update this privacy policy to reflect changes in our practices or legal requirements. We will:

  • Notify active users via email of material changes
  • Post updates on our platform with clear change summaries
  • Maintain previous versions for reference
  • Allow 30 days for review before significant changes take effect
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